After-sales Service

The products produced by Guangzhou Jianuo Lighting Equipment Co., Ltd. are all excellent products, and have undergone strict quality inspection before leaving the factory. The company guarantees the user the good performance of the product and the integrity of the parts, and provides free warranty service as stipulated in the eucalyptus.


There are two copies of the warranty card, the user must fill in the Chinese block letters, and send one of the copies back to the company or online registration within 30 days after the purchase to be valid. This warranty card and purchase invoice must be presented as proof documents for warranty service. The warranty terms are as follows


(1) During the one-year warranty period from the date of purchase (except for the products or some parts listed in the following items), if the machine is damaged or malfunctions, the company's technicians have confirmed that it is not caused by misoperation. Free repairs and parts replacement are provided.


(2) For some products or parts, the warranty period is as follows:


1. The following parts are consumables or wearing parts and only provide a three-month warranty:


 1. Bulbs, reflectors and related glass accessories


2. The Chinese version of the touch tiger console can enjoy a three-year free warranty service.


(3) Under the following circumstances, the company will not provide any maintenance and support for the delivered products:


1. Products not represented by our company


2. Fake (parallel) goods


3. There are no product numbers, the serial numbers have been altered, destroyed, converted and the serial numbers cannot be displayed in the company's sales records.


(4) In the following cases, the warranty card will automatically become invalid:


1. The product has been burned out due to wrong operation, negligent use, such as overload or feedback;


2. The product has been broken due to careless handling;


3. Failures caused by poor environmental factors, such as excessive input voltage, moisture, etc.;


4. Damage caused by natural and man-made disasters and other unexpected events;


5. The product has been repaired or modified by non-technical personnel of the company;


6. The product was not installed according to the original installation instructions.


(5) The company's warranty and maintenance services are limited to the company's maintenance center. For outbound warranty or maintenance requirements, all travel expenses (including fares for trains, trains, air tickets, accommodation, meals, etc.) must be paid by the user.


(6) The company will not be responsible for any loss directly or indirectly incurred due to damage to the equipment.


(7) For products that exceed the warranty period, the company will charge a reasonable fee to provide maintenance services.


(8) This warranty service is only valid in China.


(9) The company reserves the right to amend the terms without further notice to the customer.


Important Notice - About Warranty Card


This warranty card is equipped with a numbered stripe code. Before the goods are shipped out of the warehouse, the company will use a computer to record the [warranty card number stripe code] and [product model and body number] when users fill in the body number of the warranty card, they must be accurate. Fill in the report. If the information on the warranty card is inconsistent with the company's computer records, the company has the right to refuse to provide maintenance services.


Important Statement - About Zhaoxin Anti-Counterfeiting Labels


working principle:


· Behind the coating is a set of [digital] [random], [non-sequential] numbers.


· A large number of numbers are stored in the computer files of Zhaoxin Anti-Counterfeiting Agency, and each group of numbers corresponds to different brands and different products. Because the numbers are [random] and [non-sequential], counterfeiters cannot know the pattern of the numbers. If some numbers are randomly printed on the fake stickers, the computer will immediately inform the user that the number is fake or [Item does not match].


· Each set of numbers can only be used once. Once the number is queried, the data stored on the computer will disappear automatically, and counterfeiters cannot reuse a set of genuine numbers.


Verification method:


1. Carefully scratch off the coating of the security sticker.


2. Make sure that the anti-counterfeiting password has been printed after scratching.